Terms of service

At Pinchenet, we are committed to providing a clear, reliable, and helpful shopping experience for trading card collectors and customers. Please review our service policy before placing an order.

1. Customer Support

If you have any questions about your order, product information, shipping, returns, or delivery status, please contact our customer support team.

Customer Support Email: support@pinchenet.com

To help us assist you faster, please include your order number and the email address used at checkout.

2. Response Time

We are not online 24/7, but we do our best to respond to all customer inquiries within 24 hours on business days.

During weekends, holidays, product launches, or high-volume periods, response times may be slightly longer.

3. Order Support

After placing an order, you may contact us for help with:

  • Order confirmation
  • Shipping status
  • Tracking updates
  • Address correction requests
  • Damaged or incorrect items
  • Delivery issues

Please contact us as soon as possible if you notice any issue with your order.

4. Product Information

We work to provide accurate product names, descriptions, images, and availability information. However, product packaging, artwork, editions, or availability may vary depending on supplier updates and inventory batches.

Trading card products may include randomized contents. We cannot guarantee specific cards, pulls, card conditions inside sealed products, or collectible values.

5. Sealed Trading Card Products

For authenticity, product safety, and collectible value reasons, sealed trading card products should remain unopened if you plan to request support for a return or order issue.

Opened trading card products are generally not eligible for return or exchange unless required by applicable law or unless the issue is confirmed to be caused by an incorrect or defective item.

6. Delivery Assistance

If your tracking shows delivered but you have not received your package, please check your mailbox, front door, building reception, parcel locker, neighbors, or local carrier office first.

If you still cannot locate the package, contact us with your order number. We will review the delivery details and help provide a suitable solution where possible.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the item received
  • Photos of the outer packaging
  • Photos of the shipping label
  • A brief description of the issue

Our team will review the case and may offer a replacement, refund, or other suitable solution depending on the situation.

8. Respectful Communication

We are here to help and ask that all communication remain respectful and clear. Abusive, threatening, or fraudulent behavior may result in limited support or cancellation of service where permitted by law.

9. Independent Retailer Notice

Pinchenet is an independent retailer of trading card products. We are not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK Inc.

10. Contact Us

For customer service inquiries, please contact us:

Email: pellegrinisaumya@gmail.com
Website: https://pinchenet.com