Refund policy

Return & Refund Policy

Thank you for shopping with Pinchenet.

We want every customer to have a clear and simple shopping experience. Please read our return and refund policy carefully before placing an order.

30-Day Return Window

Eligible items may be returned within 30 days of the delivery date. To qualify for a return, the item must be unused, unopened, and in the same condition as when you received it. The item must also be returned with all original packaging, tags, labels, and accessories included.

Non-Returnable Items

For product safety, authenticity, and collectible value reasons, some items are final sale and cannot be returned or exchanged.

Final sale items include, but are not limited to:

  • Trading cards
  • Booster packs
  • Booster boxes
  • Elite Trainer Boxes
  • Collection boxes
  • Products that contain trading cards
  • Digital products or download codes
  • Opened, used, damaged, or altered items

Once a trading card product has been shipped, opened, or delivered, it cannot be returned unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us review the issue, please include:

  • Your order number
  • Your email address used for the order
  • Clear photos of the item
  • Photos of the packaging and shipping label
  • A brief description of the issue

After reviewing your request, we may offer a replacement, refund, or other suitable solution depending on the situation.

Return Shipping

If the return is caused by a damaged, defective, or incorrect item, we will help provide return instructions.

If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer is responsible for the return shipping cost.

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

Refund Processing

Once your approved return is received and inspected, we will notify you by email. If the refund is approved, it will be issued back to the original payment method.

Please allow approximately 5 to 10 business days for the refund to be processed after the returned item has been received and inspected. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

We do not guarantee exchanges for all items. If you would like a different item, you may need to place a new order after your return is approved.

Contact Us

To request a return or report an order issue, please contact us:

Email: pellegrinisaumya@gmail.com
Website: https://pinchenet.com

Please include your order number and the email address used at checkout so we can assist you faster.