Shipping policy

At Pinchenet, we are committed to providing a clear, reliable, and secure shipping experience for trading card and collectible products. Please review our shipping policy before placing your order.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment is successfully verified. Business days do not include weekends or holidays.

Our daily order cut-off time is 5:00 PM (GMT+8). Orders placed after this time will begin processing on the next business day.

During peak seasons, product launches, holidays, or high-volume periods, processing may take slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Methods, Delivery Time & Cost

We offer the following shipping options:

Total delivery time = order processing time + shipping time.

Please note that delivery times are estimates only. Delays may occur due to carrier volume, customs processing, weather conditions, holidays, incorrect address information, or other logistics issues outside of our control.

3. Shipment Confirmation & Tracking

Once your order has been processed and handed over to the carrier, you will receive a shipment confirmation email with tracking information.

Tracking details may take 24 to 48 hours to become active after the tracking number is generated.

You can use the tracking number to monitor your shipment through our tracking page or the carrier’s official website.

4. Packaging for Trading Card Products

We understand that trading card products require careful handling. Orders are packed with protective materials whenever possible to help reduce the risk of damage during transit.

Please note that minor outer packaging wear, small dents, or light box imperfections may occur during shipping and handling. These do not necessarily affect the product inside and may not qualify as damage unless the product itself is significantly affected.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees charged by the destination country.

Pinchenet is not responsible for customs fees, duties, taxes, or delays caused by customs inspection. These charges are determined by your local customs authority and are the responsibility of the customer.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, marked delivered but not received, or appears to be lost, please contact us so we can help review the shipment status.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the damaged item
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the issue

After reviewing the case, we may offer a replacement, refund, or other suitable solution depending on the situation.

7. Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an address error, please contact us immediately. We will do our best to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been handed over to the carrier.

8. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

Customer Support Email: pellegrinisaumya@gmail.com
Website: https://pinchenet.com