Contact
Thank you for visiting Pinchenet.
If you have any questions about your order, shipping, tracking, returns, product information, or other customer service matters, please feel free to contact us. Our support team will do its best to assist you.
Customer Support
Email: support@pinchenet.com
Please include your order number and the email address used at checkout when contacting us about an order. This helps us locate your order and respond faster.
Support Hours
Our customer support team is not online 24/7, but we usually respond within 24 hours on business days.
Response times may be slightly longer during weekends, holidays, product launches, or high-volume periods.
For Order Inquiries
When contacting us about an order, please include:
- Your order number
- The email address used at checkout
- A clear description of your issue
- Photos of the item, packaging, or shipping label if your order arrived damaged, incorrect, or incomplete
Common Topics We Can Help With
- Order confirmation
- Shipping and tracking updates
- Address correction requests
- Damaged or incorrect items
- Missing package assistance
- Return and refund questions
- Product information
Important Notice
Please make sure your shipping address is correct before placing an order. If you need to update your address, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once the order has been processed or shipped.
Independent Retailer Notice
Pinchenet is an independent retailer of trading card products. We are not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK Inc.
Website
https://pinchenet.com