How do I contact Pinchenet Support?
You can contact our support team by email at support@pinchenet.com. Please include your order number and the email address used at checkout so we can help you faster.
How do I track my order?
Once your order has been processed and handed over to the carrier, tracking information will be sent to you by email. Please allow some time for the tracking number to become active after it is created.
Can I cancel or modify my order?
If you need to cancel or change your order, please contact us as soon as possible. Once an order has already been processed, packed, or shipped, we may not be able to cancel or modify it.
Can I change my shipping address after placing an order?
Please contact us immediately if your shipping address needs to be updated. We will do our best to help, but address changes cannot be guaranteed once the order has entered processing or has been handed over to the carrier.
Why is my tracking number not updating?
Tracking updates may take some time to appear after the package is shipped. Carrier scans can also be delayed during weekends, holidays, or high-volume periods. If your tracking has not updated for several days, please contact us for assistance.
My order says delivered, but I did not receive it. What should I do?
Please first check around your mailbox, front door, building reception, parcel locker, neighbors, or local carrier office. If you still cannot locate the package, contact us with your order number so we can review the delivery details and help you further.
What should I do if I received the wrong item?
Please contact us within 48 hours of delivery. Include your order number, clear photos of the item received, the packaging, and the shipping label. Our team will review the issue and provide a suitable solution.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged item, outer packaging, and shipping label. We will review the case and help resolve the issue.
Can trading card products be returned?
For product safety, authenticity, and collectible value reasons, trading card products are generally final sale and cannot be returned once shipped, opened, or delivered, unless the item received is damaged, defective, or incorrect.
Do you offer exchanges?
We do not guarantee exchanges for all items. If you need a different product, please contact our support team. In some cases, you may need to place a new order.
When will I receive my refund?
If your return or refund request is approved, the refund will be issued to the original payment method. Please allow 5 to 10 business days after approval for processing. Your bank or payment provider may need additional time to post the refund.
How often are new products added?
New trading card products and collector items may be added regularly based on availability. Please check our website for the latest updates.
Will sold-out items be restocked?
Some sold-out items may be restocked depending on supplier availability. We recommend checking the product page regularly for updates.
Are you affiliated with Pokémon Center?
No. Pinchenet is an independent retailer of trading card products and is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK Inc.
Contact Us
For any questions, please contact us at:support@pinchenet.comhttps://pinchenet.com